Education

Why Remote Customer Service Jobs Are on the Rise

Whether it be extreme weather conditions, natural disasters or COVID-19, the world we live in can be quite unpredictable. Because of this, it’s becoming even more critical that businesses have tools in place that enable their teams to work remotely when needed. Lucky for us, cloud-based technology is making it so much easier for teams of … Continued

What Is Remote Customer Support And When Should You Use It?

Customer feedback software can help customers share their opinions, suggestions, and complaints, as well as rate their satisfaction and loyalty. It can also help agents understand customer needs, expectations, and preferences, as well as improve customer service quality and outcomes. Some examples of customer feedback software are SurveyMonkey, Qualtrics, and Typeform. The Role of Remote … Continued